Turo Car Rental Review, Las Vegas, 2020

Introduction

Looking for an alternative to traditional car rental companies? Maybe you want to drive something unique, or want a better deal than the big companies can offer?

We were too on our recent trip to Las Vegas. So after hearing good things from our friends, we decided to give Turo.com a try. In this post, I’ll walk you through our experience, and what you can expect if you’re looking to rent a vehicle in Las Vegas (or any popular market in North America). We’ll cover everything you need to know, from car rental insurance, the booking process, on Turo, what to expect when picking up your vehicle, and what to do before you return it.

This was a really fun experience for us, but let’s find out if Turo is right for you…

What is Turo?

Turo is a peer-to-peer car rental marketplace – think of it as the Airbnb of the car world.

Anyone can rent out their car, which opens up a lot more possibilities of car rental options beyond your traditional car rental companies such as Budget or Hertz.

You’ll be renting an individual’s vehicle, through the Turo.com marketplace. Everything to do with finding and booking your car rental, from communication with the car’s owner, payment, and choosing insurance, is all handled through the Turo app/website.

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The Turo Rental Experience

We couldn’t just rent any old car. The whole point of renting from Turo was to rent something memorable, so we chose a 3-wheeler, 5-speed autocycle – the 2019 Polaris Slingshot, for some serious Las Vegas fun!

Watch, as a Top Gear driver takes the Slingshot for a spin on the windy Angeles Crest Highway in California and checks in with some bikers to see what they have to say:

So what was the experience like driving around this Batmobile eye candy?

The Slingshot has guts! It was irresistible to chirp the wheels off the line, and test this thing out. Being a lightweight 5-speed, the 1,200 cc engine had plenty of power.

It sits really low to the ground, and with no roof, you do feel a little vulnerable on the freeway, but in a fun, “I can’t believe this thing is street legal”, kind of way.

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Don’t forget to turn the traction control off and let your hair down for the full experience!

And if you’re looking for a self guided tour of Red Rock, or the Grand Canyon, make sure to download the Gypsy Guide driving app, where you’ll get professional tour guide commentary at your own pace.

The app automatically syncs up with your GPS and can be used offline to provide insights, tips and history at a number of points of interest along your journey. Gypsy Guide also does tours other top destinations worldwide, for a very reasonable price. We used them previously for the Road to Hana in Maui, and it really made our trip extra special.
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You don’t need a motorcycle license to drive the Slingshot, but you do need to know how to drive a 5 speed. Helmets for this class of vehicle are optional in the state of Nevada, but every state is different, so check the regulations if you plan to rent one elsewhere.

Two helmets were included with our rental upon request, which would have fit nicely in the storage space behind each seat. We opted for no helmets, and instead used the storage space for groceries to take back to our room at Caesars Palace.

The Slingshot was a head turner. I assumed this fun looking vehicle would be old news in Vegas, but it made people smile everywhere we went , and people couldn’t stop asking about it. It was just fun to be in.

It handles really well, and is easy to drive, and a more affordable option than a supercar with just as much eyeball.

We chose to do a fun mini road trip to Red Rock Canyon, about 45 minutes away from the Strip which was the perfect windy, scenic drive to enjoy this vehicle. Even in January, it was still enjoyable to drive with the top down, (although, that might just be my skewed Canadian perspective).

Alright, now that you’ve had a chance to see what we drove, let’s take a look at what you need to know to rent a car from Turo and have a successful trip for yourself!

Oh, The Choices!

The Turo marketplace is filled with different types of vehicles, from A to B’ers to supercars and everything in between. If you’re on a budget, there are some excellent deals to be had, and if you’re looking for a memorable experience to drive your dream car, you can find it on Turo as well.

If you’re looking for thrills in Las Vegas, renting a Porsche, Maserati, Tesla, Bentley, Jaguar or a Corvette are all possibilities with Turo.

There’s even the classics for the nostalgic car lover, like a 1955 Ford Thunderbird, or a candy apple red 1969 Camaro. Or how about a ’65 Ford Mustang?

Then of course, there’s the yawn inducing, but efficient Ford Fiestas, KIA Rios, and Hyundai Elantras.

Going exploring? How about an overkill Land Rover Defender 110, or a ’66 Volkswagen Transporter shaggin’ wagon?

Prices on Turo can range from $20 to $500+ per day, so whatever your budget and trip goals are, I’m positive you can find something to suit your needs.

An older molder Nissan Versa will run you about $25 per day (plus taxes, fees and insurance) which includes 450 miles driving distance, and is perfect if you’re looking for a no-frills rental and would perhaps rather spend your money on the Las Vegas Strip.

Take some time to browse their site and use the search filters to find what you’re looking for. Turo has active listings across North America, however, you’ll find most vehicles are in popular markets.

You can even narrow your search down to how many miles are included with your trip. Some vehicle rentals even include unlimited mileage!

Review the Car Details and Host Reviews

Every time I think of driving through the Nevada desert I picture scenes from one of my favourite 90’s classics: Breakdown – the 1997 blockbuster action flick starring Kurt Russel!

Reviewing the car details and the host reviews on Turo.com is a necessary way to ensure you know what you’re getting into, and don’t face a Breakdown of your own like Ford did, from One Mile at a Time.

Fortunately, our host, Vegas Drop Top is rated an “All-Star host”, which indicates the highest rated and experienced hosts available on Turo. On top of the Polaris Slingshot being a really cool 3-wheeled trike/car/motorcycle to bomb around in, the All-Star host status definitely played a huge factor into our decision to rent this vehicle. With plenty of 5-star reviews from other renters, it gave us peace of mind knowing we’d be dealing with an experienced host.

Rent Your Car with Turo and Earn Extra Cash

Vegas Drop Top actually has a fleet of vehicles they rent out, which isn’t uncommon. More and more people are making a side hustle renting out their own vehicle(s) on Turo.com for some extra cash – even in Canada, and you can too.

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Further Reading
Turo Review: How Renting Out Our Cars Turned Into a Free Tesla

Source: Side Hustle Nation

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Earn a $200 Cash Bonus as a Turo Host in British Columbia

Turo officially announced it was coming to BC back in Fall 2017, however, along with Uber and Lyft, the peer-to-peer car marketplace has faced it’s fair share of hurdles in the challenging Vancouver market, largely to do with insurance, and politics.

On March 11, 2020 it was announced that Turo is offering a $200 cash bonus for BC hosts to join the waitlist and share their car, so if being an Uber driver isn’t your thing, you may want to consider renting out your vehicle to help with that car payment or some extra spending money.

Learn more and list your car with Turo!

Car Rental Insurance

Having never rented through Turo.com I felt it was best to do my due diligence and phone American Express regarding car rental insurance. American Express claims they offer damage protection on car rentals, however the checkout page on Turo.com claims credit cards may not cover the purchase.

It’s always important when planning your trip to do your homework in terms of your insurance coverage policy.

It’s much easier to make a quick call, and fully understand your policy ahead of time, then to be stuck on the side of the road with someone else’s damaged car and your neck on the line with thousands of dollars in repairs because you “thought” you had coverage.

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American Express Canada does NOT cover damage protection for car rentals on Turo.com. You will need to purchase separate damage protection through Turo.com if you want coverage.

For confirmation, or have any other questions about travel insurance through American Express Canada, you can call the insurance provider at 1-800-243-0198.

American Express does offer car rental insurance through traditional car rental companies like Hertz, Budget, Avis etc. but Turo.com is a little different, and therefore, the same insurance coverage does not apply.

Perhaps this will change in the future as these types of marketplaces become more popular, but for now, you’ll have to purchase separate damage protection through Turo.com.

If you decline protection you’re liable for any damage to or theft of the vehicle. State minimum liability insurance is included (in this case, Nevada), which only protects third parties, not the car you’ll be driving.

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Of course, Turo makes getting insurance easy with the upsell on the checkout page.

You have two options for damage protection: Standard or Minimum coverage. Insurance rates will vary depending on the type of vehicle you rent. The more expensive (fun) the vehicle is, the more it will cost. For a 2019 Polaris Slingshot, these were our insurance options:

• Standard ($27.20 USD per day) 

1. 1. State minimum liability insurance
   2. $500 max out-of-pocket for vehicle damage or theft

• Minimum ($17.00 USD per day)

1. 1. State minimum liability insurance
   2. $3,000 max out-of-pocket for vehicle damage or theft

So basically pay $17 per day for a $3,000 deductible, or pay $27.20 per day for a $500 deductible.

For a much lower deductible, the better bet here is to just pay the extra $10 per day for Standard protection.

We went with the Standard protection.

It’s worth noting that when we rented our second, more practical vehicle from Turo during our trip, the insurance was half the cost ($15 USD for standard protection) for an older model Volvo XC60 SUV through Sojourn Cars, another All-Star Host. The total cost for a 26-hour rental including taxes, fees and insurance was $62.58 and included 300 miles driving distance, which was more than enough for our needs.

Vehicle Pickup/Delivery, and Drop Off

Before you book, you’ll have the option to pickup the vehicle at the host’s designated pickup spot, or have it delivered for an extra charge. In our case, it would have cost an additional $120 USD to have the vehicle delivered to McCarran International Airport (LAS) or one of the major Strip hotels. Ouch!

The delivery alone would have cost more than the the entire day’s rental, so needless to say, we opted to take an Uber to the pickup location.

You’ll be able to see the pickup/drop off location on the Car details location and decide your preference.

The delivery cost will vary by host. Some hosts even offer free delivery as an incentive to choose their vehicle.

You may find that the daily rental cost could be quite low if the vehicle is located on the outskirts of town, but may have a high delivery fee to offset the low upfront cost. This is a clever marketing opportunity for hosts to make some extra money on the upsell. But on the flipside, an opportunity for you to get a better deal if you’re able to get to the host’s pickup location yourself.

Taking an Uber there instead might give you the opportunity to work some other adventures into your trip, or make an errand run along the way. Consider checking Google Maps to research points of interest around the pickup area.

Picking up the Slingshot from Vegas Drop Top was easy. We let the host know we were on our way to pickup the vehicle, and the host gave us a code to a lockbox to get the keys. Our host was located about 15 minutes off the Strip, en route to Red Rock Canyon.

Upon arrival we made to take plenty of pictures of our rental for insurance purposes. You are required to upload your pre-trip inspection photos to the Turo app for due diligence in the unfortunate case something goes wrong.

For our second rental, the host communicated through the Turo app where we could pickup the vehicle and he remotely unlocked it when we arrived. For both rentals, we never even met the hosts, but they both offered timely communication through the app and were available if we needed anything.

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Seeing the pickup location before booking our rental allowed us to plan our trip accordingly, and even make a grocery run at the nearby Walmart to stock up on coffee, water, snacks, and booze for our hotel room. You know, the essentials…

Next time you’re in Las Vegas, or even your hometown, let Walmart do the shopping for you and save $10 off your next pickup or delivery order of $50 or more when you sign up with grocery.walmart.com. You get a $10 credit and so do we!

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Booking the Trip

After confirming the insurance coverage, agreeing to the terms and conditions, and checking for a valid promo code of course, we booked the rental. When you signup with Turo, make sure to opt in for their newsletter so you can receive the latest promo codes and get the best deal when it comes time to book.

The booking confirmation screen will show the trip details, and you’ll receive a confirmation text and email from the host confirming the pickup location, as well as a detailed receipt for your rental.

Turo Cancellation Policy

Good news! Turo allows you to cancel your rental up to 24 hours before your trip starts, free of charge.

[fusion_button link=”https://pointswise.ca/go/turo/” text_transform=”none” title=”” target=”_self” link_attributes=”” alignment=”center” modal=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”” id=”” color=”default” button_gradient_top_color=”” button_gradient_bottom_color=”” button_gradient_top_color_hover=”” button_gradient_bottom_color_hover=”” accent_color=”” accent_hover_color=”” type=”” bevel_color=”” border_width=”” size=”xlarge” stretch=”default” shape=”” icon=”fa-road fas” icon_position=”left” icon_divider=”no” animation_type=”” animation_direction=”left” animation_speed=”0.3″ animation_offset=””]Create Your Free Turo Account![/fusion_button]
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Returning The Vehicle

Before you return your Turo rental, you’ll need to ensure the car is clean and has a full tank of gas. Some hosts offer these services for an additional charge, but if you’re able to do it yourself, it’s a chance to save some money.

You’ll want to research some car wash and/or gas stations in the area on Google Maps, and make sure to leave yourself enough time to wash and vacuum the car and get gas before you drop it off.

A basic car wash, a vacuum, and a quick wipe down of the interior should be plenty for most rentals. You’ll want to make sure to do a good job and return the vehicle in the same condition (or better) than you found it, and treat it like you’d want your vehicle to be returned. This will help you get a good review as a renter on Turo and ensure future success when you rent your next vehicle.

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We were able to book our vehicle for an extra 2 hours and have it still be considered a 1-day trip. However, choosing to return the car 2.5 hours later automatically calculated the booking as a 2-day trip.

That extra 2 hour “freebie” should give you more than enough time to clean and gas up the vehicle without eating into your actual drive time.

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What To Do If Things Go Wrong

One of the biggest complaints I’ve read from customers who have had a bad experience with Turo, or prospective renters who just aren’t ready to pull the trigger is – what if something goes wrong with the car? What if it’s not mechanically sound? What if it’s filthy? What if it’s already damaged and I get blamed for it? What if it’s just not as advertised?

All of those are valid concerns.

It’s true, you’re renting from an individual, not from a corporation with connections to a massive fleet of like vehicles that are constantly being replaced.

There are generally no surprises when renting a Chevy Impala or Hyundai Elantra from Budget. The cars are boring, there are no bells or whistles, they are clean, the fluids are topped up, they have the appropriate tires, and any previous damage is documented. But most importantly they get serviced routinely. There is a quality control system in place. There are checklists and protocols to follow with a staff of mechanics, detailers, and front desk staff to help with your rental.

And when the vehicle starts to have too many miles on it, the company simply replaces it with a new one. These systems are in place to ensure you have a worry-free experience. But that comes at an added cost, and generally a limited selection.

Big car rental companies are also easily accessible. You can almost guarantee there will be a car rental agency at your chosen airport. There is no need to pay a delivery fee, or hunt down the pickup location,like with Turo. If you’re needing to rent a vehicle for a business meeting, or for an event you simply can not risk having something go wrong, renting from a big car rental company is generally a safe bet. They’ve been around long enough, they’ve generally worked out the kinks.

But when you rent from an individual on Turo, you are trusting the owner has taken the vehicle in for regular maintenance, and it’s as advertised.

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Review the pictures of the vehicle on the listing. If an owner was too lazy to take the time to take proper photographs of their vehicle, how can you ensure they’ve taken the time to maintain it?

I wouldn’t consider renting a vehicle unless:

A: the owner has excellent reviews (ie. an All-Star Host) and

B: they’ve taken the time to properly photograph their vehicle. Stock pictures don’t count!

Doing your due diligence is an important part of making sure you have a successful trip. But also, if you like cars like I do, hopefully, you can have a little fun browsing through the different types of vehicles you have the option of renting.

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The horror stories of vehicle breakdowns and “not as advertised” vehicles rented on Turo can most of the time be avoided. If you have an interest in vehicles, and even have a very beginner knowledge of how they work, you should be totally fine.

Under no circumstances should you be liable to have to take the vehicle to a repair shop yourself or service the vehicle. It is not your responsibility to take on someone else’s problem when renting a vehicle through Turo.

Check the dash and turn the vehicle on before you drive away. How does it sound? If it’s running rough, question the owner beforehand.

Is the dash lit up like a Christmas tree with service lights? There shouldn’t be any.

And If you’re not sure how something works, ask the owner. Or better yet, watch a YouTube review of the car you’ll be renting beforehand so you can see how everything works.

And most importantly, take plenty of pre-trip photos. Get photos from every angle outside, and inside of the vehicle, and save them to an album on your phone. Your phone should automatically date and timestamp these.

You’ll need these at the time of your trip check-in on Turo. They’ll be used in the unfortunate event you need to file a claim with Turo. This is a good idea to do even when renting a car from a major rental company.

If you’re renting a vehicle for a business meeting, or a can’t miss event, you might find yourself pressured to continue with the rental just to get there even though things aren’t right with the vehicle. Try to avoid putting yourself in this situation.

Consider using Turo for leisure rental if it’s your first experience. Give yourself time to deal with things if they come up. The last thing you want to be doing is troubleshooting mechanical issues on someone else’s vehicle just so you can race to catch a flight you’re about to miss.

Case Study: How to Negotiate a Refund

Just like with the other popular peer-to-peer marketplace, Airbnb, things can go wrong with a house rental too.

On the cusp of an early winter last October, my Airbnb host asked me to disconnect the outside hose and let the tap drip slowly to avoid it from freezing. He had forgotten to do so before he left, and asked me politely if I could do so. I obliged, did so immediately, and sent him a confirmation message letting him know it had been done. No big deal.

Despite this, around noon the next day, I heard water gushing from under the house…

UH OH…

Luckily, my boyfriend knew what to do and shut off the main water supply and probably turned some other knobs and dials (???) to stop the high pressure waterfall from continuing under the tiny house.

Admittedly, if it weren’t for him, I would have had no clue what to do, as I had never dealt with a burst pipe before. The pipes for the house were not properly insulated, and not weatherproof for the cold winter ahead.

I contacted the owner right away and let him know the situation. Being a very small town, there was no grocery store, so the host suggested we run down to the gas station and load up on bottled water, since running water was now out of the question.

The host gave us the option to continue our stay – but paying an inflated price at the local gas station for bottled water, and not being able to shower/do dishes etc, was less than ideal.

We opted not to stay the second night.

On the drive home, I reflected on the inconvenience this caused us, considering we booked a two night stay, and how lucky it was that my boyfriend knew what to do right away to keep the situation from getting worse.

If it were up to me, it would have taken a lot longer to figure out. Aka I would have spent the next hour watching YouTube to figure out where the main water shutoff is from at least five different Internet Dads. Meanwhile, I suspect the house would have floated down the newly created river in the midst of my panicky research.

Or, more likely, I would have needed to call someone else nearby and wait for them to deal with the burst pipe.

I figured for the inconvenience of cutting our trip in half, and troubleshooting the plumbing issue ourselves, a full refund for the trip was fair compensation at this point, so I explained this to the host.

He agreed, and sent the full refund through Airbnb right away – so we actually ended up with a free trip.

All you need to do is be reasonable, and just ask for the host to make things right. If you’re polite and fair, things usually work out.

The host and I both left each other positive reviews, and I would not hesitate to use Airbnb again, despite an imperfect experience. The host had excellent reviews, which is why I could trust renting from him. Even if things go wrong, hosts with great reviews are usually motivated to keep their reputation in tact.

If something like this happens to you, I’d recommend walking away from the situation to avoid anything else going wrong. Plus, you’ll have bargaining power later on.

The same goes for a car rental on Turo. If something isn’t right with the vehicle when you go to pick it up, don’t just drive away and hope everything will work out. Your best bet is to walk away and ask for a refund if the vehicle is not what you expected.

If there are issues with your rental, first try working them out with your host – and depending on the severity of the issue, you may want to request a refund for the trouble. Most hosts should be understanding if something went wrong.

If all else fails, you can open a claim with Turo directly, and explain your situation.

Remember, even with proper planning and due diligence, things can still go wrong with a car rental from Turo or a major car rental company, but that should be considered an exception, not the rule.

Should You Rent From Turo?

If all of this sounds like a lot of work, you might be wondering is renting a vehicle from Turo worth it?

If you’re not up for the task of doing your homework, and you’re already feeling a little stressed, you’re probably better off renting from a major car rental company (or staying at a chain hotel). And that’s ok too! Peer to peer marketplaces simply aren’t for everyone – it’s just a completely different experience.

But, if you love cars and are looking for a memorable experience to drive something fun and unique for an affordable price, then Turo really is your best bet.

Bonus: How to Get Free Valet Parking (and other High Roller Perks) in Las Vegas

American Express may not offer car rental insurance for car rentals on Turo.com but they sure do come through with this neat travel hacking loophole…

If you’re an American Express Platinum Cardmember, in a few easy steps you can status match to Caesars Rewards Diamond status giving you a host of benefits, including free parking, and free valet service (that’s a $30 savings for 24 hours of parking at Caesars Palace).

I couldn’t resist taking advantage of the free valet parking for our Slingshot at Caesars Palace! This thing has some serious eyeball.

Of course, don’t forget to tip your friendly valet – I hear they like that. ;)

Being a Diamond member also gets you some other incredible high roller benefits for your next Vegas trip, including:

1. A $100 USD dining credit to be used at Caesars properties.
2. Two free show tickets per month.
3. No resort fees (approximately $45 USD per day savings at Caesars Palace). (Or you could read our other tips for how to get resort fees waived in Las Vegas).
4. Free Wi-Fi (included with the comped resort fee)
5. Free night stays at Atlantis, Bahamas.
6. Free night stays at Bluewaters Dubai.
7. 15,000 tier credits (only 10,000 more, for a total of 25,000 tier credits needed to get access to Caesars Laurel Lounges with Diamond Elite status).
8. And more! Check out all the Caesars Rewards tier benefits here.

Conclusion

Renting this Batmobile inspired 3-wheeler from Turo.com was a great experience, and gave us the opportunity to drive something totally different that we wouldn’t otherwise have the opportunity to drive from a traditional car rental company.

The 5 key takeaways are:

1. Make sure you’re renting from an experienced host.
2. Be prepared to clean and gas up the vehicle before it’s return.
3. Try to pick up the vehicle at the host’s designated spot, otherwise you may be looking at some hefty delivery fees.
4. Be prepared that your credit card will not likely cover damage insurance – you’ll need to purchase this separately from Turo on the checkout page. Always make sure to fully understand your travel insurance beforehand and talk this over with your credit card company to confirm.
5. Make sure to take plenty of pictures of your rental before you drive away to cover your ass. You can even take a video.

The rental process itself was a breeze. Everything was as advertised, and we enjoyed our rental so much, we rented a second vehicle for a mini road trip to the Hoover Dam during our Vegas vacation.

If you’re visiting a major city, especially in the USA, Turo should be your first choice above a traditional car rental company if you’re looking for something unique.

One of the things that usually turns me off from renting a car from a traditional car rental company is the mileage restrictions. Luckily, our Slingshot included a 200-mile range which was more than enough for our purposes. With some vehicles you can even purchase unlimited mileage.

There are Teslas, Masaretis, Porsches, and a variety of luxury supercars to choose from. And if you’re on a budget, there are plenty of mid-range vehicles available as well at a good price.

So signup for a free Turo account, browse around, try your luck and use the search filters to find your dream car for your next vacation. You never know what you might find for your next special occasion!

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What has your experience been with renting from Turo? Is there anything you want to know before renting your first car? Let us know in the comments below!